FAQ

1. How to place an order?
2. How could I get free samples?
3. Can i prtint my logo on your products?
4. What is a Custom Logo Charge?
5. What file formats do you accept?
6. How much the courier freight will be for the samples?
7. How can I get your price list?
8. Can you arrange the transportation for us?
9. What's your usual payment term for orders?
10. Do you have other products not listed online?
11. What's the Min Order Quantity?
12. Can I order less than the minimum quantity shown?
13. How Can We Become Your Sole Distributor?
14. What can a Customer Satisfaction Specialist do for me?
15.How could I get free professional art assistance?
 
1. How to place an order? TOP
Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. (Or Register with winpromote for free,And Log in your winpromote account.) We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
2. How could I get samples? TOP
We're happy to send you Free samples (with random imprints) so you can see a product before your order.
We can freely provide samples for 90% productions, such as pens, mouse pads, cups, balloons, lenticular series etc.
We can't freely provide samples for the balance 10% productions, such as digital photo frame etc.
3. Can i prtint my logo on your products?TOP
Yes ! We recognize the importance of promoting a corporate identity in today’s busy marketplace. To assist you, we will imprint your company’s logo for an additional charge. All custom logos require clear camera-ready art. Photocopies, colored ink, paper or raised printing cannot be reproduced. See instructions for camera ready art below.
Please specify where we should locate your logo. If you don’t specify a location, your logo will be placed at the discretion of our artists.
4. What is a Custom Logo Charge?TOP
A custom logo charge is necessary to prepare a logo or graphic you submit to us to be imprinted on a product.
5. What file formats do you accept? TOP
Vector artwork such Adobe Illustrator (.AI or .EPS), Corel Draw (.CDR), and Macromedia Freehand (.FHX) in PC or MAC platform is preferred. We request that any type be converted to outlines (curves) before sending.
High quality/high resolution files such as Adobe Acrobat (.PDF), .TIFF or Adobe Photoshop (.PSD) may also be acceptable. We ask that these files be sized to 100% or larger than the actual imprint size, and at least 600 dpi. PC or MAC platform.

Other acceptable file formats include, but are not limited to, Microsoft Word (.DOC), PageMaker (.PMD), PowerPoint (.PPT) , and low resolution/quality files such as.JPEG, .GIF, or. BMP.

Depending on the size and quality of the image, we may or may not be able to use images or logos saved from a web site.

These are guidelines only and not all files submitted with these extensions are guaranteed to work. Each project will be handled on a case by case

6. How much the courier freight will be for the samples?TOP
Courier freight depends on the quantity, weight and carton size and your area.
7. How can I get your price list?TOP
Please send us email or fax for our price list and order information.
8. Can you arrange the transportation for us?TOP
Yes !We can arrange sea, air and courier transportation.
For small quantity or weight less than 20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.
9. What's your usual payment term for orders?TOP
Our usual payment term is Wire transfer ( T/T ),
We also accept:
1). Western Union payment, (special for urgent and critical order)
2). Paypal payment(special for VIP clients, mini order,samples)
10. Do you have other products not listed online? TOP
We have many, many items not featured on our website. Our product offerings evolve constantly to reflect the newest and most popular trends in promotional marketing. If you cannot find what you want online, or have a specific need, our sales specialists will find that product and provide a quote.
11. What's the Min Order Quantity?TOP
Due to the products, please contact us to make sure, usually we do not accept less than USD 500 worth of order(many model sum).
12. Can I order less than the minimum quantity shown? TOP
As a rule, the minimum quantities are established by our factories' production restrictions and therefore cannot be changed. Certain items, however, can be ordered at less than the minimum quantity for an additional charge. These items are usually indicated and the additional charges noted.
13. How Can We Become Your Sole Distributor? TOP
If you can sell our products USD5,000 to USD20,000 per month, you could be one of our distributor in your city or area; If you can sell our products worth more than USD30,000 per month, you could be our sole distributor in the country.
14. What can a Customer Satisfaction Specialist do for me? TOP
winpromote.com.com is designed to allow our customers to find and purchase personalized gifts quickly and easily, without the need to call and speak to a specialist. However, the nature of the products offered and the specific needs of our customers require a staff of knowledgeable and courteous representatives to help fulfill certain orders. winpromote.com Customer Satisfaction Specialists are trained to find unusual products, resolve problems and otherwise smooth the way for a satisfactory shopping experience for our customers.
Our website will easily handle the majority of typical orders. If you have specific needs, or if you encounter difficulty completing an order, please Contact Us and a Customer Satisfaction Specialist will help you.
15.How could I get free professional art assistance? TOP
You get Free logo prep and design help on every item we sell, You don't need to do the work yourself. We'll do it for you! Whether you'd just like your logo on a product, or you'd like to add text, additional graphics or you need a complete logo created. We'll do the work, Free! And you'll always get a Free 'e-proof' before we proceed with your order!

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 0